Build My Cake

Build My Cake Terms & Conditions

All our prices are in Australian dollars (AUD).

Price and availability of goods are subject to change without notice.

Returns Policy

Customer Satisfaction

At the Build My Cake we stand by the quality of our products. Our shipments are carefully inspected before dispatch.

If you wish to query a delivery please email us using our Contact Us form .

Returns and Exchanges

Damaged or faulty product should be returned within 7 days of receipt of the goods. Once the goods have been returned an inspection of same will be undertaken and where appropriate an exchange or refund will be made by arrangement with customer. However, we always advise that customers choose their purchases carefully before buying because if such goods are delivered in good condition and order, then returns cannot be accepted on the basis of not liking the product.

This return policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. In cases of misuse all postage and insurance costs are to be paid by the buyer.

We recommend that you return the product via registered post and that you pre-pay all postage.

Important

Shipping costs are only refundable where the entire order purchased is damaged or faulty and the customer requires a full refund. Damaged or faulty goods which comprise only part of the whole order will be refunded to the value of those goods and exchange or replacement items will be forwarded to the customer at our expense.

Please also note that our ordering system is integrated with the Australia Post. Therefore please make sure you address your order correctly as parcels that are incorrectly addressed will automatically be returned to Build My Cake.  As a result additional shipping and handling fees will be incurred in sending the goods to the corrected address.

Estimated Delivery Times

Our delivery times as as per Australia Post in working days

  • Express post 1 day
  • Standard metro 2 days
  • Country 5 days

Disclaimer

We take all reasonable steps to make sure that information on this website is as up to date and accurate as possible, however, we cannot guarantee that all the material is always correct.

Product details such as size, packaging, colour and ingredients are subject to change without notice and the images representing the product are purely for illustration purposes only.

All material contained on this website is provided without any warranty of any kind. You use the material on this website at your own discretion.